Shipping Policy

At My Little Mate, we are committed to delivering your order as quickly and safely as possible.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders are not shipped or delivered on weekends or public holidays.

During high-demand periods, processing times may be slightly delayed.

Shipping Time

Estimated delivery times:

• International Orders: 10–25 business days

Please note that delivery times may vary depending on your location, customs processing, and courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your delivery status.

Delayed or Lost Packages

While we do our best to ensure timely delivery, we are not responsible for delays caused by:

• Customs clearance

• Postal service disruptions

• Weather conditions

• Incorrect shipping addresses provided by customers

If your package appears lost or significantly delayed, please contact us and we will do our best to assist you.

Incorrect Address

Customers are responsible for providing accurate shipping information. If an incorrect address is entered, please contact us immediately at mylittlemateau@gmail.com

We cannot guarantee address changes once the order has been processed.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with photos of the product and packaging so we can help resolve the issue.

Contact Us

If you have any questions about shipping, please contact us:

Email: mylittlemateau@gmail.com
Store: My Little Mate